Contact Us
Contact Us
We’re so glad you’re here.
At Honey and Thorn, we care about creating a shopping experience that feels simple, supportive, and thoughtful. Whether you have a question about your order, need help with a product, or just want to learn more about our wellness items, we’re here to help.
How to Reach Us
For customer support, order questions, product concerns, or general inquiries, please contact us at:
We do our best to respond to all messages within 1 to 3 business days, excluding weekends and holidays.
Before You Email Us
To help us serve you faster, please include as much information as possible in your message.
If you are contacting us about an order, please include:
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Your full name
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Your order number
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The email address used at checkout
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A brief description of your question or concern
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Photos, if your item arrived damaged or incorrect
Order Support
If you need help with shipping, tracking, returns, refunds, or damaged items, please contact us at:
We’ll review your message and guide you through the next steps.
Product Questions
Choosing wellness products should feel clear, not confusing. If you have a question about a product, ingredients, usage, or whether an item is right for your routine, please reach out before placing your order.
Please note that our products are not intended to diagnose, treat, cure, or prevent any disease. For medical concerns, health conditions, pregnancy, breastfeeding, medications, or supplement-related questions, please consult your healthcare provider before use.
Business Hours
Our customer support hours are:
Monday through Friday
9:00 AM to 5:00 PM EST
Messages received after business hours, on weekends, or during holidays will be reviewed on the next business day.
We’re Here to Help
Your wellness journey matters to us, and we want you to feel supported from the moment you visit our store to the moment your order arrives.
For all questions, please contact:
Thank you for choosing Honey and Thorn.